Privacy Policy
This privacy notice discloses the privacy practices for www.cottonbudsflorists.co.uk. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately by email, using our contact page.
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cottonbuds Florists' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Cottonbuds Florists' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Ordering
•Please ensure that the e-mail address you have given us is accurate. All order confirmations and progress updates are sent to that e-mail address.
•While we try to ensure that all details (including prices) displayed on this web site are correct and up to date, we cannot be held responsible for their accuracy and they are liable to change without notice.
•You must ensure that, prior to placing an order, you have checked all relevant details about the products you have selected as these may have changed since you last visited this website.
•You should check the size charts and advice carefully to ensure that the goods you order will fit correctly.
•All products displayed on this web site are subject to availability.
•All prices are inclusive of UK VAT where applicable and include delivery charges to UK addresses
•Your payment card will be debited as soon as you place an order.
•If you require delivery outside the UK, see the shipping section later on this page.
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Pricing and Availability
•Please note that dispatch times are not guaranteed and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable. Despite our best efforts, there may be small errors in our catalogue.
•We verify prices as part of our dispatch procedures. If a price truns out to be incorrect, we will contact you for instructions before dispatch, at such time you may cancel your order if you so wish.
Cancellation Right
•Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods, except in the case of custom orders. The following paragraphs explain this
Delivery
•Most orders take from 2-3 Days to be delivered. Delivery time is usually shown within the product description.
•Non-Custom products are usually delivered to you within 2 weeks of order
Custom Orders
•Most products for sale on this website are defined as Custom Orders. Custom Orders are not held in stock, they are made to order in the size and colour of your choice. Custom Orders are subject to different terms, particularly in regard to our returns policy.
•All bouquets are considered to be Custom Orders.
•Items will be ordered in the size and colour specified to us in your order, and the full price will be debited to your card at the time of processing your order.
•Custom orders will generally take up to 2-3 days to deliver, we will provide a confirmation showing the expected delivery date. Please note this date can vary and you should ensure that sufficient time is left to allow for alterations and late delivery.
•All items remain our property until full payment has been received.
•If there are any defects in the items they must be notified to us as soon as possible, but no later than 7 days after delivery.
•There are strictly NO refunds on custom ordered items, in line with the 'Sale of Goods' act.
Custom Order Returns
•You may only return custom orders in the event of a defect in which case we must be notified as soon as possible and no later than 7 days after delivery. All custom goods are thouroughly checked prior to shipment
•We will not refund or replace faulty items that have been displayed, opened, used or damaged after receipt by you. Therefore please ensure that you take care of any item in your possesion to prevent them becoming ‘non-refundable’.
•Any faulty returned item must be in the same condition it was upon dispatch and in its original packaging with tags intact. Please check all items upon delivery before removing any packaging or attached tags.
•Please note that you are responsible for the cost of returning any items to us, and that any additional shipping charges, commission charges from your bank, or international customs charges, will not be refunded, and therefore will be deducted from your total refund.
Non Custom Orders
•Non-Custom orders will be processed immediately.
•Your payment card will be debited as soon as you place an order
•Your order will be processed straight away.
•All items remain our property until full payment has been received.
•If there are any defects in the items they must be notified to us as soon as possible, but no later than 7 days after delivery.
Non Custom Order Returns
•Our 7-day returns guarantee ensures that if for any reason you are unhappy with your purchase, you can return it to us for a full refund or replacement.
•We will not refund or replace any items that have been worn or damaged.
•The returned item must be in the same condition it was upon dispatch and in its original packaging with tags intact.
•Please note that you are responsible for the cost of returning any items to us, and that any additional shipping charges, commission charges from your bank, or international customs charges, will not be refunded, and therefore will be deducted from your total refund.
Returns Procedure - All Products
•Please notify us via e-mail as soon as possible after the date you received the item informing us that you wish to return the item and why, this must be NO LATER than 7 days after receipt.
•We will then e-mail you a Returns Form. For your own protection, please do not send us an item without first obtaining a form, as it may be returned to you.
•Complete the returns form fully and enclose with the returned item stating your reason for returning.
•In the case of a faulty product, please provide a full description of the fault in the space provided.
•Wrap the item securely in its original packaging with all paperwork.
•Clearly mark your item RETURN on the outside of your package and send to:
•Caottonbuds Florsist, Northampton.
•For your own protection, we do recommend that you use a 'signed for' delivery service that also insures you for the full cost of the garment. As any item lost in the post when en-route to us will NOT be refunded.
•We will notify you via email when we have processed your refund or replacement.
Shipping
Shipping is available for all areas in or around Northampton. Prices are calculated at order time and are based upon your delivery postcode.
Payment Methods
Credit / Debit Cards
PAYPAL